Testimonials

Testimonials

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CUSTOMER TESTIMONIALS

"Having built seven times previously, I have to say that it has been the best experience so far.  Very good communication and great service."


Alana - Cleveland - November 2014,

What our customers say about us...

When we handover the keys to their new homes, we ask our customers to kindly fill out a customer survey for us.  This survey covers all aspects of building with Indigo Homes, from why they chose us, through contract stage, construction, all the way to handover.  Our customers rate us from 1 to 10 and are encouraged to add any comments they feel necessary.

The purpose of these surveys is so that Indigo Homes can keep an eye on any area's of the process where we may need to make improvements, and to better understand what delights or frustrates our customers.

Below you will find a sample of the feedback we get, if you would like to see more, next time you are in our office or one of our display homes just ask to see the original customer surveys!



 


The Choice...

"Inclusions, style and price."
Katie and Ryan - Griffin - December 2010

 

"Upfront costs - no hidden extras"

Melissa - Wakerley - December 2010

 

"Number of inclusions (high quality). Good value for money."

Neil - Augustine Heights - February 2011

 

"Looked at other builders... we chose Indigo as you provided more for the money"

Dan - Springfield Lakes - February 2011

 

"Price, best value for money, great narrow lot designs"

Tyrone - Waterford - March 2011

 

"Indigo had the most suitable layout design for acreage property"

Anna & Darryl - Forestdale - April 2011

 

"We chose Indigo Homes because not only did we like the design of our house, but because of the very clear way that you market your homes.  In addition, we were impressed by the high standard of the standard inclusions."

Paul & Nicola - North Lakes - June 2011

 

"Considered many builders, but chose Indigo because of the designs and the inclusion list"

Janice - Kedron - October 2011

 

"Design, no hidden costs (turn key package as most others were not). Good value for money."

Ryan & Peta - Caboolture - May 2012

 

"Considered all builders at Northlakes. Built with Indigo because of design, price and inclusions and simple options/info"

Scott & Nicola - Northgate - May 2012

 

"No BS salesman - great plan, right layout"

Adam - Beenleigh - November 2012

 

"Quality of build, viewed the display home"

Mark & Suzanne - Red Hill - December 2012

 

"As this was an investment property we wanted to be able to predict what the finished product would look like.  The display homes gave us this information.  We liked the clear pricing and service."

Tim - Rochedale - January 2013

 

"we were so happy with their level of communication and willingness to work with us.  Nothing was too much trouble for their staff."

Brian & Bev - Caloundra West - April 2013

 

"trustworthy - honest"

Jack & Louise - Helensvale - May 2013

 

"We built with you in 2010.  We were very happy with the finished product last time and most importantly, we "trusted" our site manager Phil.  Any problems or queries were very quickly settled professionally by Phil!"

Nicole and Richard - Oxley - June 2013

 

"Chose Indigo Homes mainly because staff were friendly, down to earth and extremely helpful."

Kylie - Jimboomba - December 2013

 

"Great customer service and knowledge from Mike. Design creation and use of space. Budget allowed for all the desired items."

Alana - Cleveland - November 2014

 

Planning...

"Excellent range of colour choices and Janey was a great colour consultant"

Neil - Augustine Heights - February 2011

 

"Michael (salesperson) was very professional, patient and very helpful, his suggestions/changes/inclusions were all very good.  This process was very timely and well handled."

Gary & Sharon - Upper Coomera - March 2013

 

"Excellent customer service"

Taruna and Navish - North Lakes - Fenruary 2011

 

"Choices were great.  I didn't realise how much stuff we had to choose!"

Scott & Nicola - Northgate - May 2012

 

"Happily kept informed every step of the way"

Brad & Di - Virginia - December 2012

 

"Especially from Sarah (customer service officer).  Nothing was too much trouble, and when she said she would email or ring, she did!"

Paul & Nicola - North Lakes - June 2011

 

"Excellent and very helpful at all times.  Courteous, polite, patient."

Gary & Sharon - Upper Coomer - March 2013

 

"Since the first time we met Chris and started to get serious, we never looked back once.  In the 3 months we spent in Tassie, we met many people who were horrified that we could go away and leave it in your hands, but you were all such great help in selecting materials, colours, etc., that we knew you had everything under control."

Brian & Bev - Caloundra West - April 2013

 

"Janey (colour consultant) was amazingly helpful. All done via email and we are very happy with the finished product."

Tim - Rochedale - January 2013

 

"Mike was fantastic with the design and was very happy to accomodate our needs. Always acknowledged us at the display and kept in touch etc"

Alana - Cleveland - November 2014

Under Construction...

"Quality was fantastic. We had Handovers.com do the inspection and he was so impressed - said it was one of the best houses he had seen.  Adrian (site supervisor) was the greatest and easiest to build with.  I specifically asked for Adrian as we had met at the Display Homes and he lived up to our expectations and beyond (my expectations were high!)."

Darrell & Kerrie - Kedron - November 2011

 

"Extremely quick build process, could not be happier"

Ryan & Peta - Caboolture - May 2012

 

"Professional, polite, trustworthy, ahead of schedule, expects 110% of his tradesmen! Indigo is very lucky to have Phil (site supervisor)! He is a big part of the reason we built with Indigo a 2nd time."

Nicole & Richard - Oxley - June 2013

 

"House was built sooner than expected."

Tim & Terri - Caboolture - August 2012

 

"Adrian (site supervisor) was all over everything, anything we were worried about, once we spoke to him everything was explained"

Scott & Nicola - Northgate - May 2012

 

"Phil (site supervisor) was very clear and prompt in returning calls"

Adam - Beenleigh - November 2012

 

"Phil was great. Very helpful, easy to communicate with and very knowledgeable/experienced. Couldn't speak more highly of his work"

Gary & Sharon - Upper Coomera - March 2013

 

"A Grade quality"

Neil - Augustine Heights - February 2011

 

"My home has been completed ahead of time :)"

Natalie - Jimboomba - July 2013

 

"Always contactable and willing to assist with all enquiries"

Kylie - Jimboomba - December 2013

 

"Adrian was professional, communicative, and realistic in his timelines and always returned my calls regarding queries. His knowledge and awareness of the stages of our build was always spot on. He has rectified a few issues we've had very quickly."

Alana - Cleveland - November 2014

Satisfaction at handover...

"Overall very impressed with every aspect of our dealings with Indigo.  Would recommend to friends and family without hesitation."

Paul & Nicola - North Lakes - June 2011

 

"Excellent, would definitely like to build with Indigo again."

Neil - Augustine Heights - February 2011

 

"For a smallish company, your service was excellent throughout.  We have built before, so we knew that it wasn't necessarily an easy time.  But I have nothing but praise for all the people at Indigo and the professional way all aspects of the build were handled.  From the initial friendly greeting at the display, through to the final handover, we were blown away by the service and quality of the product.  I will be very happy to recommend Indigo to anyone wanting to build a new home.  A great experience throughout."

Gary & Sharon - Upper Coomera - March 2013

 

"We would build with you again & recommend you to anyone."

Brad & Di - Virginia - December 2012

 

"Because of the fantastic communication and the fact that nothing was too much trouble for any of your obliging staff, we could relax and know that you were doing all the worrying for us. As a result, we came home, saw the almost finished product and are just delighted with what you've all done."

Brian & Bev - Caloundra West - April 2013

 

"As for the finished product, we can honestly say that we are extremely happy with the final result, Indigo take a lot of pride in their work.  Thank you again Indigo Homes and your staff for a relaxing and stress free build we will definitely take no hesitation to refer you to anybody.

Very, very, very happy with Indigo Homes"

Natalie & Cameron - Augustine Heights - July 2013

 

"We have been very pleased with the whole building process.  We found every person we dealt with during planning and construction very professional and helpful.  If the opportunity arises we would certainly repeat the process and have no hesitation in recommending Indigo Homes."

Roxanne & Patrick - North Lakes - March 2011

 

"The design is great and the construction spot on.  Whoever came up with the pantry design is a genius - it's a cracker.  We love the house.  I have even had people pull up out the front and comment on how much they like the house, particularly the brick selection! Anyway, we built our first house with Indigo and we are happy with the result.  Would we use Indigo if we built again? - the answer is Yes."

Ian & Fon - South McLean - October 2012

 

As first time builders we had plenty of questions and concerns.  The staff at Indigo Homes were great.  They answered all of our questions and eased our concerns with both their manner and their professionalism.  If we ever build again Indigo Homes would be our first choice.  I would have absolutely no hesitation in recommending them to anyone who is looking at building a fantastic home.  Our home is fantastic - Thank You!"

Michael & Melissa - Upper Kedron - May 2011

 

"We are very happy with our new home built by Indigo Homes.  The quality of the workmanship is of a high standard and we are happy to recommend Indigo Homes.  During the design phase Indigo Homes were happy to accomodate our individual needs and they were flexible with making changes.  During the construction phase our site manager was in constant contact with us to keep us up to date with progress and whenever we needed to be consulted on a detail change or improvement he could see would benefit us.  Overall the project went very well."

Mark & Suzanne - Bardon - November 2012

 

"The decision to build our first home with Indigo was one of the best decisions we have made.  Shopping around, we couldn't find another company who offered such affordable packages that included those little extra touches that make a house a home.  As first home buyers, people told us how stressful the building process can be.  But after working with the professional and friendly team at Indigo Homes, we have found the process to be anything but stressful - nothing was too much trouble, no request too small, no question irrelevant.  We couldn't be happier with our new house, and it has been the extra care the staff at Indigo have taken to make this process run smoothly for us, that has really given us a sense of feeling 'at home'.  You really can relax with Indigo Homes."

Angela & Paul - Redbank Plains - November 2010

 

"I recommend Indigo to everyone I know, I am completely overwhelmed with the level of respect, care, understanding and professionalism, nothing has been more exciting or fulfilling.  To Everyone at Indigo Homes - Thank You!"

Natalie - Jimboomba - July 2013

 

"Thx a lot for the beautiful house you made for me. I am really happy and satisfied with the outcome.  Plz also thank Indigo Homes owner on my behalf.  You guys did a great job and I will definitely do business with Indigo Homes again!"

Mahmood - Algester - August 2013

 

"I have built 3 homes & have never dealt with a nice bunch of people nor such an organised professional company"

Kylie - Jimboomba - December 2013

 

"Having built seven times previously, I have to say that it has been the best experience so far.  Very good communication and great service."

Alana - Cleveland - 2014